Recheck scope, responsibilities, access, and proof when the MSP changes
Gridex offered this until 2026-07-25. The description it carried at the time was: “A CMMC evidence transition plan for MSP changes: responsibilities, provider outputs, account access, diagrams, SSP, CRM/SRM, logs, tickets, and inherited evidence.”
Export evidence and activity history before access ends
Map responsibilities from old provider to new provider
Update SSP, diagrams, CRM/SRM, and owner records
Route boundary significance to qualified review
Preserve the old provider record before cutover
Provider changes often remove access to ticket history, reports, attestations, configurations, and administrative contacts. Create an approved export and provenance manifest before termination, subject to contract and data-handling requirements.
Map the transition objective by objective
The new provider may implement the same service differently or decline responsibilities the old provider performed.
- Old provider responsibility and last supporting evidence
- New provider responsibility and first required output
- Client-owned work during the transition
- Accounts, repositories, integrations, and access changes
- SSP, diagram, inventory, and CRM/SRM updates
- Qualified decision on scope or reassessment implications
Do not label inherited evidence current automatically
A historical report from the old environment may remain part of the record, but it does not prove the new environment operates the same way. Establish the new provider’s evidence cadence and first current outputs.
Concrete, client-owned operating records
Facts, not verdicts
Gridex coordinates evidence continuity. Technical migration, architecture, contract interpretation, and reassessment decisions remain with the responsible experts and parties.
Frequently asked questions
Does changing MSPs automatically require a new CMMC assessment?
Not every provider change does. Significant architecture or boundary changes require qualified evaluation and may require a new assessment.
What should be exported from the old MSP?
The answer depends on scope and contracts, but may include relevant reports, tickets, configurations, attestations, responsibility records, account history, and evidence provenance.
Source context
This is reference material, not an offer.
Gridex is a managed operations firm. Managed Voice Operations is the primary growth line and Managed Workflow Operations is the secondary line. There is no dashboard for anyone on the client side to run. The Voice Demo is in pilot as of 2026-08-11. Managed Voice is not yet operating for customers; demo calls are product tests, not customer production. No customer result or tested third-party integration is published. Managed Workflow Operations is the secondary line running today, and it is in validation.