Give routine callers an answer—without tying up your team.
You approve the business answers and human boundaries. Gridex would prepare and manage the Agent around them. The service is in build; the Demo is a product test, not a live customer operation.
Approved facts can be answered. Exceptions still need a person.
The useful boundary is not “AI or human.” It is whether your business has approved a reliable answer or action. Routine calls can finish immediately; disputed, sensitive, or unknown requests should arrive with the context a person needs.
- Answer approved factsHours, locations, service information, and other facts your team maintains.
- Complete approved actionsA routine message or status update would move forward only when your team has approved that action.
- Protect human decisionsDisputes, sensitive details, exceptions, and unsupported questions would reach your team.
You approve what the Agent may say and do. Gridex would keep it current.
Your team supplies the business truth and names the exceptions. Gridex would turn that into a maintained service, test the ordinary and awkward calls, and update it when your policies change.
You tell us
Approved facts and actions, sensitive topics, and who owns each exception.
Gridex would handle
Number or forwarding, Agent setup, answer and handoff tests, monitoring, and updates.
The Agent would not improvise.
This is one part of the full Managed Voice service.