Keep selected calls from ending in voicemail—after hours or when your team is busy.
Your team stays first. Gridex would manage the Agent behind the coverage windows and fallback you choose. The service is in build; the Demo is a product test, not a live customer operation.
After hours and overflow are two different reasons to take over.
After-hours coverage follows a schedule. Overflow coverage starts when your team is busy or does not answer. You could use either or both and keep your existing number where your phone provider supports the required forwarding conditions; your team decides which calls receive coverage.
- After-hours coverageThe Agent would become available during the closed hours you choose.
- Overflow coverageThe Agent would take selected calls when the team is busy or does not answer.
- A defined result or handbackEach covered call would follow the approved result or fallback, with unresolved context sent to your team.
You choose when coverage applies. Gridex would maintain what happens next.
Your team remains the first choice during normal hours. You define the closed hours, busy or unanswered condition, approved call jobs, and the person who should receive anything urgent or unresolved.
You tell us
Coverage hours and triggers, approved call jobs, and the ordinary and urgent fallbacks.
Gridex would handle
Number or forwarding, Agent setup, coverage and fallback tests, monitoring, and changes.
If nobody answers, the attempt and caller context stay visible for follow-up.
This is one part of the full Managed Voice service.